This is the approved English legal document.

Last updated: 4 September 2026

Terms of Service

These Terms of Service form an agreement between you and Agentic Labs Sdn. Bhd. (“Cerika”, “we”, “us” or “our”) and govern your access to Cerika's website, account services, story catalogue, personalised previews, Cerika Room, Reader and purchased products (together, the “Service”). By accessing or using the Service, you agree to these terms and acknowledge our Privacy Policy. If you do not agree, do not use the Service.

Adult account responsibility

You must be at least 18 years old and legally able to enter this agreement. Cerika is purchased and controlled by adults; the child-facing Room and Reader remain under a parent or guardian's supervision. You are responsible for your account security, activity performed through your account, and keeping your contact information accurate. Tell us promptly if you believe your account has been accessed without permission.

The Cerika service

Cerika personalises Admin-approved, published story products using the eligible details and materials you provide. It does not create unrestricted catalogue products on demand. Browsing and catalogue previews may be available without an account. Free personalised previews are subject to eligibility, security and usage limits, including no more than one personalised preview for an eligible story and no more than three unique eligible stories per visitor or account. You must not evade these limits.

Your information, photos and permissions

You are responsible for names, photos, likenesses, descriptions, dedications and other material you submit. You confirm that the information is accurate enough for the requested purpose and that you have all permissions and authority required to provide it, including permission from the child's parent or legal guardian where applicable. Do not upload content that violates another person's copyright, privacy, publicity or other rights.

You retain any rights you lawfully hold in submitted material. You grant Cerika and our contracted service providers a limited licence to host, copy, process, adapt and transmit that material only as reasonably necessary to provide, secure, maintain and support the Service, fulfil your requests, comply with law and exercise the rights described in our Privacy Policy. This licence ends when the material is deleted from active systems, subject to reasonable backup, security, transaction and legal-retention requirements.

Orders, prices and payment

The applicable product, price, currency, promotion and taxes or charges are displayed before checkout. Payment is not complete until confirmed by our payment provider. The personalised digital book is the core product. Where offered, a physical hardcover is an add-on to an existing digital BookVersion and shipping is charged separately. Generation uses the exact paid, published StoryVersion and may take time or enter a quality-review process. Keep your order identifier for support.

Digital delivery and physical hardcover orders

A completed digital book is made available through the eligible account and child's Cerika Room. Access requires a supported device, browser and internet connection. A physical hardcover, when purchased, is produced from the associated digital BookVersion. Screen colours and image positioning may differ slightly in print, and estimated production or delivery timing is not a guaranteed delivery date. You are responsible for providing an accurate delivery address and reviewing the order details before confirming a physical order.

Cancellation, corrections and refunds

Because personalised generation or physical production may begin after payment, cancellation or changes may not be possible once that work starts. If a paid product cannot be delivered, arrives materially defective, or materially differs from the confirmed order, contact hello@cerika.my with the order identifier and relevant evidence so we can investigate an appropriate correction, regeneration, replacement or refund. If a refund is issued, we may revoke access to the refunded product and related paid entitlements. Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded under Malaysian consumer law.

AI-assisted output

Cerika uses AI-assisted processing within approved story and personalisation rules. Generated text or illustrations may contain unexpected errors, visual inconsistencies or similarities to other material. We apply quality and recovery controls, but do not guarantee that every output will be error-free, unique or suitable for a purpose beyond the personal family experience described by the Service. You should review previews and supplied details carefully. Generated content is not factual, educational, medical, legal or other professional advice.

Acceptable use and child safety

You must not use the Service to submit, create, access or distribute material that is unlawful, sexually explicit, exploitative, abusive, hateful, discriminatory, defamatory, fraudulent, threatening, graphically violent, invasive of privacy, encouraging self-harm, infringing, or otherwise unsafe for children. You must not impersonate another person, probe or disrupt the Service, bypass security or entitlement controls, expose private asset links, scrape or automate abusive use, reverse engineer protected parts of the Service, or use Cerika to harm or exploit a child.

Cerika intellectual property and permitted use

Cerika's software, catalogue stories, story structures, illustrations, branding, interface and non-customer materials are owned by us or our licensors and are protected by applicable intellectual-property laws. Subject to these terms and payment where required, we grant you a limited, revocable, non-exclusive and non-transferable right to access purchased digital content for personal, non-commercial family use. Cerika products may not be resold, commercially published, sublicensed or used to train another AI system without our written permission.

Suspension and termination

We may restrict or suspend access when reasonably necessary to investigate suspected fraud, protect a child or another person, prevent security or service abuse, comply with law, address non-payment, or respond to a material breach of these terms. Where appropriate, we will provide notice and a reasonable opportunity to resolve the issue. You may stop using the Service at any time and may request supported account or child-data deletion through the controls described in the Privacy Policy.

Availability and disclaimers

Online, email, payment, storage and AI services can be delayed, interrupted or fail. We use reasonable operational, security, review and recovery measures but do not promise uninterrupted or error-free availability. To the fullest extent permitted by law, the Service is provided on an “as available” basis and implied warranties are excluded. This does not affect guarantees, warranties or other protections that cannot lawfully be excluded.

Limitation of liability

To the fullest extent permitted by law, Cerika is not liable for indirect, incidental, special or consequential loss, lost profits, lost opportunity or loss caused by unauthorised or unlawful material you submit. For claims arising from a particular paid Cerika transaction, our aggregate liability will not exceed the amount you paid for the affected transaction. These limitations do not apply to fraud, wilful misconduct, personal injury caused by negligence, or liability and consumer rights that cannot lawfully be limited.

Your responsibility for claims

To the extent permitted by law, you are responsible for reasonable losses, costs or claims arising from material you submit without the necessary rights or authority, your unlawful use of the Service, or your material breach of these terms. We will notify you of a relevant claim where reasonably practicable and will not recover the same loss more than once.

Changes, governing law and contact

We may update these terms as the Service or applicable law changes. We will publish the effective date and present material new versions for acknowledgement where appropriate. Malaysian law governs these terms, subject to mandatory consumer protections and any rights you may have to bring a claim in another competent forum.